The mission statement of PRDnationwide is to be the dominant leader in the Broome Property Market. It is our aim to support the lifestyle choices of our clients by delivering a range of property services beyond expectations.

• Property Management Department open weekdays
• Friendly and helpful reception staff to assist with queries
• A Property Manager who is willing to listen to tenants
• Regular property inspections to inform the landlord of maintenance issues
• Fast processing of forms, applications, Bond refunds etc
• Maintenance issues dealt with promptly and efficiently
• Regular contact with tenants

We offer these service standards as the minimum when dealing with tenants and prospective tenants.

We guarantee to keep all appointments and arrive no later than the time specified in the appointment (except in circumstances totally out of our control).

Our office is open to receive calls during the hours of 8.30am to 5pm, Monday to Friday and 8.30am to 12noon Saturday.

We guarantee to respond to all communication within the following time frames:
- telephone messages – same day
- email – same day
- fax - 24 hours
- mail - 48 hours

We will deal with enquiries or complaints you may have about our service promptly and completely.

We guarantee to provide all documentation in plain English minimising the use of industry jargon. All documentation to be presented to you will be checked for accuracy prior to being offered to you for signature.

We value the personal information you give us and will take all reasonable precautions to prevent unauthorised access to that information.

We will not provide your personal information to any other organisation for marketing purposes.

We will, with your help, keep your personal information accurate, complete and up to date. We guarantee to correct any error that you bring to our attention.

We guarantee you the highest standards of honesty, integrity and professional practice by conducting all our business dealings with you in full compliance with the Code of Ethics and Rules of Practice of the Real Estate Institute.

We guarantee to process your tenancy application as a matter of urgency and will communicate to you any difficulties with processing it or the outcome within 2 working days.

We guarantee to attend to all routine requests within 48 hours and all urgent repairs within 4 hours. An urgent repair is any repair defined in Clause 16 of the Residential Tenancy Agreement.